Refund and Returns Policy

# Return & Refund Policy
Overview
Our refund and returns policy lasts 30 days from the date you receive your order.
If more than 30 days have passed after delivery, we cannot offer a full refund or return.

To qualify for a return, your screen protector item must be **unused, unopened, and kept in its original packaging**.
**Once the screen protector has been opened or applied on your device, it cannot be returned for refund.**

Non-returnable items:
– Opened or used screen protectors
– Products damaged due to improper installation, accidental drops or user-caused scratches

To start your return request, you need to provide your order number or proof of purchase.
Please do not send your package back to the manufacturer.

Refunds
Once we receive and inspect your returned unused item, we will send you an email to inform you that we have received your package. We will also notify you whether your refund request is approved or rejected.

If approved, your refund will be processed, and funds will be automatically credited back to your original payment method. Refund processing time varies depending on your card issuer or payment provider.

Late or missing refunds
If you have not received your refund:
1. Double-check your bank or card account first.
2. Contact your credit card company, as refunds may take some time to post.
3. Reach out to your bank, which often has internal processing delays.

If you complete these steps and still cannot locate your refund, please contact us at [email protected].

Sale items
Only regularly priced products qualify for returns and refunds. Discounted sale items can be returned under the same unused condition rule.

Lifetime Free Replacement (Separate from Return & Refund)
Our Lifetime Free Replacement guarantee covers manufacturing defects for our screen protectors.
This is NOT a return or refund service. If your product has factory defects, you can apply for a free replacement under our lifetime warranty, even after the 30-day return window.

Exchanges
We offer exchanges only for brand-new unused items or products with confirmed manufacturing defects.
If you want to exchange for the same item, please email us at [email protected].

Gifts
If your order was marked as a gift at checkout and shipped directly to you, you will receive store credit equal to the value of your returned unused item after we receive and inspect the package.

If the order was not marked as a gift, the refund will go back to the original purchaser.

Return Shipping
For eligible unused returns within 30 days, **Mystic Jeb covers the return shipping cost for you**.
We will provide a prepaid shipping label for your return.

The delivery time for your replacement item depends on your location.
We recommend using trackable shipping for returns to avoid lost packages.